Shipping policy

Last updated: August 3, 2026

This Shipping Policy explains how and when we ship Stilla™ products purchased through trystilla.us, operated by Berecz Helga (Egyéni Vállalkozó), 1033 Budapest, Huszti út 2. 2/5, Hungary. It forms part of, and should be read together with, our Terms of Service and Refund & Returns Policy. All delivery times stated below are good-faith estimates only and are not guaranteed.

1. Order processing

Orders are processed and prepared for dispatch within 1–3 business days of your payment being confirmed. Orders placed on weekends or public holidays begin processing on the next business day. You will receive an order confirmation by email, and a shipping confirmation with a tracking number once your order is dispatched.

2. Estimated delivery times

Once dispatched, estimated transit time is approximately 4–5 business days for most destinations. As a general guide, most orders arrive within roughly 5–8 business days of being placed (processing + transit). Please allow up to 15 business days, and additional time during customs clearance, peak periods, or where any factor in Section 6 applies. These are estimates, not guaranteed delivery dates.

3. Where we ship

We currently ship to Canada, Australia, and the United Kingdom. If your country is not shown at checkout, we are unable to accept your order at this time.

4. Shipping cost

Shipping is free on all orders, as shown at checkout.

5. Fulfilment

Stilla™ products are shipped through our third-party fulfilment partners, whose warehouses may be located domestically or internationally. This is what allows us to offer free shipping, and it is reflected in the estimated timeframes above.

6. Possible delays

Delivery estimates may be affected by factors both within and outside our reasonable control, including but not limited to:

  • payment verification or processing times, including delays or holds by payment providers;
  • fulfilment-partner or warehouse processing backlogs;
  • periods of unusually high demand or promotional volume;
  • carrier delays, customs inspection and clearance, and local postal performance;
  • incorrect, incomplete, or unverifiable delivery details, or a missing phone number;
  • events beyond our reasonable control (force majeure), including natural disasters, severe weather, pandemics or public-health measures, strikes, carrier disruptions, port or border closures, armed conflict or war, government actions, and civil unrest.

Where any such event occurs, estimated timeframes are extended for its duration, and we are not liable for delays caused by circumstances outside our reasonable control. We will always act in good faith to get your order to you and will keep you updated where we can.

7. Your responsibilities

Please provide a complete, accurate delivery address and a valid phone number at checkout — couriers require a contact number for delivery. We are not responsible for delays, failed delivery, or non-delivery caused by incorrect or incomplete details or an unreachable recipient. Re-shipping to a corrected address may incur an additional charge.

8. Customs, duties & taxes

Any import duties, taxes, or customs fees charged by your country are the responsibility of the recipient and are not included in the product price or shipping. Please check your local rules before ordering.

9. Tracking your order

A tracking number is provided by email once your order ships. Please allow a little time for the first tracking scan to appear. If your tracking has not updated for an extended period, contact us (Section 10).

10. Missing, delayed, or lost parcels

If your order has not arrived within a reasonable time beyond the estimate, or tracking shows it as stuck or lost, contact us at support@trystilla.us with your order number. We will investigate with the carrier and, where a parcel is confirmed lost, reship or refund it. For parcels marked "delivered" that you did not receive, we will assist but may require confirmation from the carrier or a lost-parcel report. Your order also remains covered by our 60-Day Money-Back Guarantee (see Refund & Returns Policy).

11. Contact

Berecz Helga (Egyéni Vállalkozó)
1033 Budapest, Huszti út 2. 2/5, Hungary
Adószám: 91362243-1-41 · EU VAT: HU91362243
Email: support@trystilla.us (please include your order number)