Refund policy

Our 60-day money-back guarantee

You have 60 days from the day your order arrives to request a full refund. If QuietNight isn't right for you in that window, we'll make it right.

How to request a refund

Email us at refund@quietnight.us with your order number or proof of purchase, and we'll take care of it.

Because QuietNight is a personal oral-care device that goes in your mouth, you do not need to ship it back to us. Once your refund is approved, the device is yours to keep or dispose of. There is no return label to print, no package to mail, and no restocking fee.

Damaged, defective, or wrong item

Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, email refund@quietnight.us right away with a photo of the item, and we'll evaluate it and make it right, usually with a free replacement.

Refund processing and timing

Once your refund is approved, it goes back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your refund was approved and you still don't see it, contact us at support@quietnight.us.

Exchanges

The fastest way to get a different item is to request your refund, then place a new order for the item you want.

European Union: 14-day cooling-off period

If your order ships to the European Union, you have the right to cancel within 14 days of receiving it, for any reason. For hygiene reasons, this right applies to devices that are still sealed in their original, unopened packaging. You'll need your receipt or proof of purchase. 

Contact

Questions about a refund or your order? Email support@quietnight.us and we'll help.